1.1          Background

This policy explains how cookies and other similar technologies such as web beacons, pixels (collectively "cookies") are used by the Consolidated Bank Ghana Ltd on our website and other online services.

1.2 What are Cookies?

Cookies are harmless text files that web servers can store on your computer's hard drive when you visit a website. They allow the server to recognize you when you revisit.

1.3 What we use Cookies for?

• The CBG uses cookies to streamline the web experiences of our customers. Without cookies, you would have to always rebuild your tracks when you mistakenly close your page on your browser or loose the benefit of personalized experience on the website. Making cookies an important part of the internet experience.

• The CBG uses cookies for Personalization. Customized advertising is the main way the cookies are used to personalize your sessions. You may view certain items or parts of the site, and cookies use this data to help build targeted ads that you might enjoy.

1.4 What are the Cookies we collect?

The list of specific cookies we obtain from browsers includes Source, IP Address, IP City, IP Country and Type of Browser.

These cookies are stored and communicated only through HTTPS and Secure Flag, and this instructs browsers to never send the cookie in plain HTTP requests.

1.5 What is the retention period for the Cookies we collect?

Cookies retention does not last longer than 12 months, but in practice, they could remain on the browsers device much longer if you do not take action.

Use of your Information and Privacy

We may hold and use your information provided by you in the course of accessing the Site for a number of reasons, which may include but not limited to: - Monitoring your access for business purposes such as marketing, product research and development, customer service, prevention of unauthorized use of our systems; providing value added services; improving the content of the Site; Carrying out activities in connection with a legal, governmental or regulatory requirement on the Bank, in connection with legal proceedings; or in respect of crime or fraud prevention, detection or prosecution. We will take all reasonable steps to use or disclose users' personal information only in the manner stated in the Terms and Conditions and the Privacy Policy. Personal information shall refer to all private information about an identifiable individual, such as a user's name, contact details, identity number, and age. Such information may be collected through various means such as feedback forms, forums, emails, etc.

You hereby agree that we may collect, use and store your personal information; we shall not disclose, for commercial gain or otherwise, users' personal information other than as set out in these Terms and Conditions and the Privacy Policy. We may disclose the information to our affiliates or to third parties contracted or employed by us to provide services for or to the Bank, including for example, website hosting and development, financial services, delivery services, and other support services. The third parties require access to users' personal information to perform their functions and not for any other purposes and we will take all reasonable steps to ensure the confidentiality and non-disclosure of your personal information. We may also disclose your personal information to governmental agencies, and other regulatory or self-regulatory bodies if we are required to do so by law or if we believe that such action is necessary to comply with the law or with any legal process; protect and defend the rights, property or safety of the Bank, its affiliates or their customers; prevent or deal with fraud or the abuse, misuse or unauthorized use of the Site; and/or protect the rights, property or safety of members of the public.

You further agree that we may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked to the user by a third party.

You hereby acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from you to our Site. Where you provide particularly sensitive personal information such as passwords, ID numbers, or other sensitive information on this site, it is your responsibility to safeguard them.



About CBG

Contact Info

Banking Services

PMB CT 363, Cantonments, Accra



Banking Hours: Mon -Fri 08:30AM -4:00PM

Remittance Centers: 08:30AM - 5:00PM


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