1. What is the new CBG Retail Internet Banking?

The new CBG Retail Internet Banking (RIB) is an enhanced digital banking platform that allows you to access and manage your account anytime, anywhere. With RIB, you can check your balance, transfer funds, request statements, make payments, track expenses, and enjoy many more exciting features.

 

2. How is the new RIB different from the old platform?

The upgraded platform offers a smoother user experience, improved reliability, and enhanced digital banking services to provide greater convenience and satisfaction.

 

3. Who can use the new Retail Internet Banking?

Individuals and SMEs (Sole Proprietors) with a CBG account can access the new RIB.

 

4. Can I use my old Internet Banking details to log in?

No, you need to re-register your details to access new Internet banking.

 

5. How do I sign up for the new RIB?

• If you already use the CBG Mobile App, activate internet banking through the app and log in using the same credentials. (Menu >>My account Info >>Activate Internet Banking)

• If you don’t have the app, visit https://ibanking.cbg.com.gh/retail/ to register.

 

6. Do I need different login details for the CBG Mobile App and Retail Internet Banking?

No, you will use the same credentials for both platforms. However, you must activate the Internet banking service on the Mobile App before logging in to RIB and vice versa.

 

7. What do I need to get started?

A laptop or smartphone with internet access and your CBG account details.

 

8. Do I need to visit a branch to sign up?

No, the RIB platform is self-service so you can sign up online. However, if you need assistance, visit any CBG branch nationwide or call us on 0302216000.

 

9. How do I retrieve my username if I forget it?

Use the “Forgot Username” feature on the login page and follow the instructions to retrieve it. Alternatively, you can find it on your mobile app if you have downloaded and signed-up. (Menu >>My account Info>>View Profile Info)

 

10. What should I do if I forget my password or PIN?

Use the “Forgot Password” feature on the login page and follow the instructions to reset it securely.

 

11. How does CBG ensure my data is secure?

CBG follows strict data protection regulations and uses encryption and secure server protocols to safeguard your information.

 

12. Are there transaction limits on RIB?

Yes, transaction limits are in place for security reasons. You can view and manage these limits on the portal (coming soon) or contact us at 0302216000 for change requests.

 

13. Where can I find more information or assistance?

Visit a branch or call our Contact Center on 0302216000 for support.