The bank has upgraded its systems to ensure customers have a better experience with the usage of our range of card products on ATMs, POS, and Online.

For Mastercard Classic and Proprietary Gh-Link card customers will be required to walk into any CBG Branch nationwide with their old card or account details to be issued with an instant card.

Mastercard Gold users will be re-issued with new cards from the E-Banking Department and dispatched to their domicile or preferred branches for pick-up. As soon as the cards are ready, Cardholders will be notified to pick up their cards at their preferred locations as instructed.

Customers need to present their account details or Ghana cards and be verified to receive new cards. If they do not have existing cards, they must fill in a request form for a new card.

No, if your account is already linked to your Ghana Card. However, if your account is not already linked with the Ghana Card, per the Bank of Ghana regulation, residents/nationals of Ghana would need to update their bank account details with their Ghana cards to be able to perform any transaction from their accounts.

At any CBG branch nationwide.

MasterCard (MasterCard (Classic) Card and/or Proprietary Card (Gh-Link) will be issued instantly at the branch. However, MasterCard (Gold) cardholders will have to wait for notifications from their branches for pick-up.

Their old cards will still be with them until CBG turns off the old system by the end of June 2024.

Yes, the safety and security of customer funds, accounts, and credentials are maintained throughout and after the exercise.

Yes, the safety and security of customer funds, accounts, and credentials are maintained throughout and after the exercise.

Yes, the safety and security of customer funds, accounts, and credentials are maintained throughout and after the exercise.

Yes, the safety and security of customer funds, accounts, and credentials are maintained throughout and after the exercise.

Anyone who currently holds an unexpired CBG Mastercard Classic, Mastercard Gold, or GH-Link card is eligible for a free replacement card until the end of June, 2024

The free replacement program provides a like-for-like replacement. So, if you have a     Mastercard Classic, you'll receive a new Mastercard Classic card. However, you can upgrade to a Mastercard Gold or choose a different card type altogether. Upgrading or switching cards will come at a fee.

The exercise window closes at the end of June 2024. Old cards will cease to function after this period.

They will not be able to undertake any transactions via your old CBG card (Mastercard and/or Proprietary card) after the card replacement window closes (June 2024). Any new card issued thereafter will come with a fee.

Yes. If the card is not expired, the customer will get a new card free. However, if the lost card is expired, he/she will have to get a new card at the regular card issuance fee of GHS15.00 for the Proprietary card and GHS25 & GHS35 for MasterCard (Classic/Gold).

No! No one can undertake this exercise on anyone’s behalf; however, a customer who cannot physically go through the exercise can write an official letter and send it to his/her branch. The customer will be contacted for the next steps

Yes! The customer can initiate the process through electronic means provided he/she has indemnity in place (email or otherwise). Without any indemnity in place, the customer cannot use any electronic means to facilitate his/her participation in the exercise

Cardholders can call our Contact Center on 0302216000 or use our social media Live handles to chat with our Bank representatives for assistance.

No! The customer does not need to send an email. The card can be activated following the procedures provided at the branch or through specified electronic means.