It is a totally new app designed to offer enhanced banking services and a superior user experience compared to the old app. It addresses reliability issues and allows customers to perform transactions such as balance enquiries, transfers, statement requests, payments including QR payments, manage expenses, and many more exciting features.

No, the new app is entirely new and requires a fresh download and sign-up.

The transition will require users to set up a new username and password. Transaction history on the old app will not be migrated but their statements will have all relevant details

Individuals and SMEs (Sole Proprietors) who hold an account with CBG can download the app using a smartphone with internet capabilities from Google Play Store for Android devices and App Store for iOS.

No, the new CBG mobile app is a self-service app. Customers do not need to visit any branch. They only need to download the app and sign up. You may also visit any of our branches if you require assistance.

Key features include biometrics for payments, a sleek Dark Mode option, quick access to frequently used services, enhanced security settings, sharable transaction receipt, streamlined mobile money transactions, and improved bill payments and transfer services.

The app features advanced security protocols, including biometric authentication for login and payments.

We adhere to strict data protection regulations and employ encryption and secure server protocols to safeguard customer information.

Customers can reset their password or PIN directly within the app using the 'Forgot Password' feature. They should follow the on-screen instructions to reset it securely. In the case of the loss of a phone, customers should immediately visit any of our branches for the app to be deactivated.

Yes, transaction limits are set for security reasons. Customers can view and manage these limits within the app (coming soon), visit a branch or contact our Contact Center for more information.

Customers can provide feedback through the app's feedback menu, contact our customer support team via phone on 0302216000, email us at talktous@cbg.com.gh, or in-person at any of our branches nationwide.

You can visit any of our branches nationwide or call our Contact Center on 0302216000.